How to register and activate SIM cards with Lycamobile

Registering SIM-cards with Lycamobile

Recently, the German Telecommunications Act was revised. The Act imposes an obligation on telecom operators to register new Prepaid SIM-cards. To make the experience hassle-free and convenient for you, Lycamobile has prepared easy solutions.

Have your SIM card with you! Use the Information located on the SIM pack to find your ICCID/SIM number & PUK-numbers (printed on the SIM holder)

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Have a valid ID document (ID card or passport) ready for identification.

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Your identification process simply works with a video call directly via your browser. Make sure your internet browser is updated with the latest version

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FAQ – Online SIM Registration

  • When and where can I register my Lycamobile SIM card?
  • Your Online registration can be carried out 7 days a week in the time from 7:00 – 22:00 CET. You can do this easily in just a few minutes from home or on the move.

  • What languages are available for the registration?
  • The registration process can be carried out in German, English, French and Italian language

  • What do I need for the video legitimation?
  • Your New Lycamobile SIM Card A computer, laptop, tablet or smart phone with an internal or external webcam (camera) with a minimum resolution of 640x480 Your valid ID card or passport, you must show your ID to the webcam during the video call to confirm your identity. A stable Internet connection Minimum age 16 years

  • Where is my Data going?
  • Your data is safe. They are protected under BDSG (One of the Federal Data Protection laws) and will be stored in the Lycamobile database.

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