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Lyca Mobile User FAQ

Using Lyca Mobile is simple, just click below for more information.

How can I receive texts with Lyca Mobile offers and promotions?

To receive our offers and promotions, text YES to 3232. You can opt out at anytime by sending STOP to 3232.

Can I keep my mobile number for a longer time without using the service?

Normally, we will keep your number for 210 days if you do not use our service. However, you may also keep your Lyca Mobile number for up to 1 year without using our service. Just dial <*139*9999#> from your Lyca Mobile number and follow the instructions on the screen. Please be aware that there will be a fixed annual fee of 5€ will be deducted from your balance.

Can I use VoIP Services on my Lyca Mobile?

Under our terms and conditions Lyca Mobile has the right to restrict or prevent access to certain websites and services over its network. At present Lyca Mobile does not allow the use of Lebara Talk over the Lyca Mobile data network. This will not prevent you from accessing such services via any available WiFi connection.”

Why I cannot send/receive SMS?

Firstly, please make sure you have enough credit to send SMS.

If you still can’t send/receive SMS please check the Message Centre Number (MCN) in your SMS settings – it should be +4915210000444 for Lyca Mobile Germany.

If you see a different number, enter +4915210000444 and turn your handset off and on and re-try sending any unsent SMS.

If the problem remains please contact Customer Services

Forgotten PIN / PUK Codes

If you have activated your SIM PIN code and then enter the wrong PIN code into your Lyca Mobile three times your SIM card will automatically lock. In this case you must enter your PUK code.

Your PUK code is displayed on the SIM card holder that came in your starter pack. Please retain it for safe keeping.

If you have already joined My Lyca Mobile you can also find your PUK code displayed there – click here to login.

If not please call our Customer Services team on 069 1200 7322 and they will be happy to help you.

My Handset is Locked

If your mobile phone is locked to another network it may show one of the following messages when inserting your Lyca SIM: ‘Invalid SIM’ or ‘SP lock’ or ‘Blocked’. Unlocking your mobile phone is easy – simply call our customer services team on 069 1200 7322

Where can I buy a Lyca Mobile SIM or Top-up My Balance?

You can purchase Lyca Mobile SIM & Top-up vouchers at various locations.

What is My Lyca Mobile?

My Lyca Mobile is a way of monitoring your calls and texts online. You can join from this website and gain access to lots of useful tools. Log in or register now for My Lyca Mobile.

Where can I find my Lyca Mobile number?

Once you’ve inserted your new Lyca Mobile-SIM, you can view the number by dialling *321# (or 97#). The number will also be available on the SIM packaging.

Do calls have a connection charge?

Yes. A connection fee of € 0.15 applies to each call.

Are there any monthly or hidden charges?

No, never.

Why is there a flashing envelope on my mobile?

The flashing envelope indicates your text memory is full. This will usually prevent you from receiving more text messages until you have deleted a few old ones. You can delete messages from the Inbox, Sent or Draft folders to free-up some storage space. The number of messages you can store will vary from one handset to another.

How can I contact Lyca Mobile?

Visit our Contact us page for full details of the ways you can get in touch with us .

How do I make an international call with Lyca Mobile?

When it comes to making international calls, Lyca Mobile works in the same way as other mobiles or fixed line phones. Simply dial the number you need: 00 followed by your country code, then your area code and then the phone number. Instead of a 00 you can also use a “+”.

Please note that most premium voice and text services in other countries can not be reached from a mobile phone service when calling from outside that country.

How do I send a text message from the Germany to another country with Lyca Mobile?

Lyca Mobile works in the same way as other mobiles when it comes to sending international text messages. Simply text 00 followed by your country code, then your area code and then the phone number. Instead of a 00 you can also use a “+”.

What mobile handsets can I use with Lyca Mobile?

The handset needs to be compatible with the internationally recognised GSM standards, adopted by all the major handset manufacturers. There are no other restrictions on the type of handset you can use with Lyca Mobile. Please call our customer services team on 069 1200 7322 if you are unsure about your handset.

I have not used my Lyca Mobile for a while and it has now stopped working. Why is this?

We automatically deactivate SIM cards if you do not use them to make a call or send a text for more than 180 days. Unfortunately these SIM cards cannot be reconnected and the mobile number also stops being available for you to use after this time.

My SIM card is lost/ stolen. How do I prevent someone else from using it?

Please contact customer services on 069 1200 7322 as quickly as possible and one of our advisors will help you.

Can I send Premium SMS and make Premium Calls Using Lyca Mobile?

No we do not offer Premium SMS or Premium Calling as part of our product offering.

My handset seems to be locked?

If your mobile phone screen shows any of the following when you first put your Lyca Mobile SIM in your phone: ‘blocked’, ‘barred’, ‘incorrect SIM’ or ‘SP lock’, your mobile may be locked to another network. There are a number of ways to unlock your phone – just call our customer services team on 632-100-321 / 956-929-999 for expert advice.

I have not used my Lyca Mobile for a while and it has now stopped working. Why is this?

We automatically deactivate SIM cards if you do not use them to make a call, send a text or top up for more than 180 days. Unfortunately these SIM cards cannot be reconnected and the mobile number also stops being available for you to use after this time.

My SIM card is lost/ stolen. How do I prevent someone else from using it?

Please contact customer services on 632-100-321/ 956-929-999 as quickly as possible and one of our advisors will help you.

Can I send Premium SMS and make Premium Calls using Lyca Mobile?

No, we do not offer premium rate SMS or calling at Lyca Mobile.

How do I activate Roaming with Lyca Mobile?

Roaming will be activated automatically as soon as you travel abroad. Should you be unable to use your phone abroad, please restart it. Afterwards your mobile should work as usual. If the problem persists, please call our customer service on +49 69 1200 7322.

How do I access my voicemail? Is it free?

Your Lyca Mobile Voicemail service has been automatically activated.
To access your voicemail from your Lyca Mobile in the Germany dial 121. Calls to access the voicemail are absolutely free.

How do I set up Auto top-up?

Auto top-up is is the best way to always stay connected to your friends and family without running out of credit. To set up Auto top-up, you need to Log on to MY LYCA MOBILE.

Do a top-up using your debit or credit card.

While processing a payment, please select the Auto Top-up service and set the minimum level of credit you want on your phone at all times. You can also choose from £5, £10, or £20 for your top-up.

When your credit falls below your minimum level, your phone will automatically be topped-up.

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