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Lycamobile Privacy Policy

At Lycamobile, we look after your Personal Data carefully. We adhere strictly to the requirements of the Federal Data Protection Law and other applicable data privacy and data protection and retention regulations. This Privacy Policy (together with our general terms and conditions, which may be found at http://www.lycamobile.de) describes how we generate, collect, use, process and store the Personal Data that you provide to us or that is generated or collected when you use our online services and when you use our mobile telephone services.
Please take a moment to read our Privacy Policy so you know what choices you have about your Personal Data.
This Privacy Policy may change occasionally so it's a good idea to come back and read through it again, from time to time at www.lycamobile.de.
The data controller is

Lycamobile Germany GmbH,
Mainzer Landstr.349,
60326 Frankfurt

Information we may collect from you

We may collect and process the following Personal Data about you:

Your name, address, date of birth, mobile telephone number, SIM card number, IMEI number of your mobile phone, call data records including Traffic Data and Location Data, top-up records, credit card or debit card details, billing records, voice mail recordings.
If you contact our Customer Services Department, we may depending on the situation keep a record of that correspondence, including copies of e-mails and your e-mail address. We may also monitor or record any telephone calls made to our Customer Services Department for quality assurance only with your consent.
Information that you provide by filling in forms on our website This includes information provided at the time of registering to use our website, subscribing to our products and services, posting material or requesting further products or services. We may also ask you for information when you report a problem with our website or our mobile telephone services and products.
Details of your visits to our website including, but not limited to, weblogs and other communication data and the resources that you access, as far as this is required for our own billing purposes or otherwise.
We may also ask you to complete surveys that we use for market research purposes, although this requires your consent and you do not have to respond to them.
Other data, from time to time, to help us provide you with improved products and services. For example, now and again we might ask you to voluntarily fill in a questionnaire, just so you can let us know how we're doing.

IP addresses and cookies

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration.Thisis statistical data about a user's browsing actions and patterns, and does not identify any individual. However we will not use such data for other purposes not related to the provision of our services to you.

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our website and to deliver a better and more personalised service. Cookies enable us:

To estimate our audience size and usage pattern.
To store information about your preferences, and so allow us to customise our website according to your individual interests.
To speed up your searches.
To recognise you when you return to our website.

You may refuse to accept Cookies by activating the setting on your browser which allows you to refuse the setting of Cookies. However, if you select this setting you may be unable to access certain parts of our website. Unless you have adjusted your browser setting so that it will refuse Cookies, our system will issue Cookies when you log on to our website.
Please note that our advertisers may also use Cookies, over which we have no control.

Where we store your personal data

Any information sent to us is encrypted (scrambled) using Secure Socket Layer (SSL) technology. This is industry standard encryption technology that protects your Personal Data whilst being sent over the internet from being intercepted and misused by third parties. When it reaches us, we then store it on a secure server so that it can only be read by authorised personnel.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Uses Made Of the Personal Data

That is what we use your personal data for:

Supplying the Products and Services to you,
The administration of your Account by the CustomerServices Department,
Providing you with service information, for example about Network faults,
The prevention or detection of fraud,
Market research and profiling your usage and purchase preferences (as long as you did not opt this option), and
Complying with applicable laws and regulations.

Lycamobile may also use your Personal Data to contact you by e-mail or SMS to let you know about products and services offered by Lycamobile , including any special offers and promotions, which may interest you as long as you did not contradicted this information. To be contacted via post or phone or to pass you data on to one of the other Lyca companies we would like to collect your consent beforehand.

If you do not wish to receive advertising information or be contacted in this way, you may at any time, free of any charge, opt out of this direct marketing by requesting to be put on a designated list. You may make this request by contacting the Customer Services Department at the address below or by sending an e-mail to unsubscribe@lycamobile.de

We will inform you about this right including the contact information at any time we are sending advertising information to you based on the aforementioned rules.
Customer Service Department Lycamobile

Lycamobile Germany GmbH
Mainzer Landstr.349,
60326 Frankfurt
Deutschland

We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users. We may also use such aggregate information to help advertisers reach the kind of audience they want to target.

Only after collecting your consent, we may disclose your Personal Data to any member of our group of companies in respect of the uses set out above.

Your Rights

You have the right to ask us not to process your Personal Data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes. You can exercise your right to prevent this processing by checking certain boxes on the forms we use to collect your data at the time of collection or you can also exercise the right to opt out at any time by contacting the Customer Services Department at the address belowor by sending an e-mail to unsubscribe@lycamobile.de

Access To Your Personal Data

You're welcome to ask us what personal data we have about you, any time you like. If any of the details are incorrect, let us know and we'll amend them right away. If you'd like us to send you the information, you can write to our Customer Services Department at the below address.

Change Of Your Details

Please be aware that we are obliged by law to keep your data updated concerning your name and address. Please keep us informed about any changes in that regard by sending us an email to cs@lycamobile.de or by contacting our Customer Service Department at the address below enclosing your customer number.

Changes To Our Privacy Policy

Any changes, for example necessary by law, we may make to our Privacy Policy in the future will be posted on this page www.lycamobile.de. Please make sure to come back from time to time to stay updated.

Links From Our Website To Other Websites

Please be aware that our website provides access to other websites by linking to them. We are only responsible for the privacy, content or security of the Lycamobile website.

Contacting Us

If you have any comments or queries concerning our website, please contact us. For queries regarding Lycamobile's products or services, please call our Customer Services Department on 322 from any Lycamobile Account or 069 1200 7322 from another telephone. You may also e-mail the Customer Services Department at cs@lycamobile.de.
If you have any questions or concerns about our use of your Personal Data or you want to object the use of you data for advertising purposes, you should write to Lycamobile at the address below:

Customer Services Department
Lycamobile Germany GmbH
Mainzer Landstr.349,
60326 Frankfurt

or email us at cs@lycamobile.de

To object the use of your personal data for advertising purposes you can also send an email to unsubscribe@lycamobile.de. Please be aware that we need to be able to identify you by the information contained in your message.