Using Lycamobile is simple. Just click below for more information.
If you have lost your Lycamobile German User Guide
If you have lost your Lycamobile German User Guide If you have lost your Lycamobile German User Guide you can download it from here. Languages available: English, Polish, Turkish, Chinese
Get started
You can get started with Lycamobile by following these easy steps:
  • Insert your Lycamobile SIM card into your mobile and switch it on
  • Register your SIM online or dial 323
  • Top-up your Lycamobile
  • You can now make and receive calls and SMS from your Lycamobile
Help
If your mobile phone is locked it may show one of the following messages when you insert your Lycamobile SIM: 'Invalid SIM' or 'Insert SIM'. Unlocking your mobile phone is easy – simply call our Customer Services team for advice.
Top-up your balance
  • You can buy Lycamobile top-up vouchers from your local retailer or online at www.lycamobile.de. The voucher will show a PIN either printed on it or underneath a scratch panel.
    To top up your balance using your Lycamobile in the Germany, either:
  • Enter *131*PIN#, press send, and your credit will be added instantly: or
  • Dial 321 and follow the instructions.
You can top-up your Lycamobile credit from another phone, or while you are abroad:
  • Dial +4915211000321 and follow the instructions.
Check your balance
You can check your balance at anytime.

To check your balance using your Lycamobile in the Germany, either:
  • Enter *131# (or 94#), press send, and your balance will be shown on your mobile phone screen; or
  • Dial 321 (or 95#) and listen to your balance
To check your balance while you are abroad
  • Dial +4915211000321 and follow the instructions.
Access your voicemail
Your Lycamobile Voicemail service has been automatically activated. Using your Lycamobile Voicemail you can:
  • Listen to messages left for you
  • Record a welcome message to enable callers to recognise you
  • Personalise your voicemail settings
  • Select your preferred language
  • Set your voicemail access code to access voicemail from other phones.
  • To access your voicemail from your Lycamobile in the Germany
  • Dial 121 (or 91#)
You can check your voicemail from another phone in Germany or when abroad. Simply use your Lycamobile to call the voicemail menu and follow the instructions to set up a voicemail access code.
  • Dial +4915211000121.
  • Follow the instructions to enter your Lycamobile number.
  • Follow the instructions to enter your Voicemail access code.
To deactivate your voicemail number:

  • Dial *187# and follow the instructions that appear on screen
Choose your own language
You can select the language to be used for your Lycamobile Voicemail and Top up service. To select your preferred language:
  • Dial 321 (or 92#)
  • Select the ‘Settings’ menu.
  • Select the ‘Change Language’ option.
  • Select your preferred language
View your Lycamobile number
You can view your Lycamobile number on your mobile screen. To have your Lycamobile number displayed:
  • Dial *132# or (97#)
Use your Lycamobile abroad – roaming
You can use your Lycamobile to make and receive calls and SMS in a large number of other countries. For information on countries where you can make and receive calls and SMS, and current charges please click here
Check call rates
To check the rates of the destination you wish to call:

  • Dial *135*Destination number# and press call
  •         E.g *135*00442071320322# and press call (for UK number)

  • Visit our rate checker to see the current tariff
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